A1:Yes — we offer complete training and ongoing support to ensure you succeed from day one:
Self-Paced Setup: Detailed installation manuals and step-by-step video tutorials.
Remote Guidance: Real-time online support during setup and operation.
Troubleshooting & Maintenance: Access to engineer-led WhatsApp support groups and maintenance videos.
Hands-On Training (Optional): You're welcome to visit our factory for in-person training.
A2:Yes. All printers include:
1-year warranty on non-consumable parts.
Lifetime after-sales support.
Simple claim process: Send a photo of the damaged part — no return required. We ship replacements free of charge.
Note: Consumables like UV ink and printheads are not covered. For faster service, please share a clear description with photos or video.
A3:We accept secure payments via:
T/T (Bank Transfer)
PayPal
Alibaba Trade Assurance
Alipay
A4:Standard models: Ready to ship in 7 working days.
Custom configurations: Slightly longer — contact us for an exact timeline.
A5:UV Ink: 6–10 ml/m² | Cost: ~$0.50/m²
Primer/Topcoat (optional): $1–3/m² depending on paint type
Excludes labor and maintenance costs
A6:Absolutely. With strong market demand for custom murals and branding — plus low operating costs and flexible pricing — many of our clients achieve full ROI within just a few months